Privacy Notice

Nemophilist Coaching & Wellbeing
 

Carolyn Deveney, sole trader and founder
United Kingdom

Last updated: April 2026

 

Your privacy matters

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The same care I bring to coaching conversations extends to how your information is held.

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This Privacy Notice explains what personal data is collected, how it is used, and how it is protected when you use this website or engage in coaching with Nemophilist Coaching & Wellbeing.

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Personal data is handled in line with UK data protection law (UK GDPR).

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1. Who I Am

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Nemophilist Coaching & Wellbeing is operated by Carolyn Deveney, a sole trader based in the United Kingdom.

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For the purposes of UK data protection law, Carolyn Deveney is the Data Controller of personal information collected via this website and through coaching services.

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If you have any questions or concerns about this policy or how your data is handled, you can contact: hello@nemophilistcw.co.uk

 

2. What Information I Collect

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I collect only the information necessary to provide coaching services and operate this website. This may include:

 

• Your name, email address, and telephone number 

• Information you choose to share via contact forms, email, or during coaching 

• Appointment and coaching session records 

• Coaching notes and professional records 

• Technical information such as IP address and website usage data via cookies and analytics

 

3. How Your Information Is Used

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If you interact with the website and submit a contact form or enquiry, or begin a coaching relationship with me, your information is used to:

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• Respond to enquiries 

• Arrange and deliver coaching sessions 

• Maintain professional coaching records 

• Meet professional accreditation and insurance requirements 

• Improve website functionality and user experience 

• Comply with legal and regulatory obligations 

 

Your personal information is never sold or shared for marketing purposes.

 

4. Confidentiality and Coaching Practice

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Coaching provides a confidential space for reflection and exploration.

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All personal information shared within coaching sessions is treated as confidential and handled in accordance with UK GDPR and professional coaching ethics.

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Your information will not be shared with third parties without your knowledge and consent, except where there is a legal obligation to do so, including where there is a serious concern regarding risk of harm to yourself or others, safeguarding concerns, or where disclosure is required by law.

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Coaching notes are kept for professional, ethical, insurance, and accreditation purposes and are stored securely.

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In accordance with professional coaching standards, anonymised information may occasionally be used for supervision, professional development, or accreditation. No information that could identify you personally will be shared.

 

Coaching may take place outdoors, in person, by telephone, or via secure online platforms such as Google Meet, WhatsApp or Microsoft Teams. These providers have their own privacy and security measures.

 

5. Legal Basis for Processing

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Under UK GDPR, personal data is processed under the following lawful bases:

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• Legitimate interest – responding to enquiries and operating the business 

• Contract – providing agreed coaching services 

• Legal obligation – retaining records where required 

 

6. Data Storage and Third-Party Services

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This website is hosted on the Wix.com platform, which stores data on secure servers behind a firewall.

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Personal data may also be stored securely using trusted service providers such as email, document storage, scheduling, or video conferencing platforms (for example Microsoft 365, Google Workspace, or WhatsApp) and, where applicable, secure cloud-based services used for professional record-keeping.

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These providers may process data within the UK, the European Economic Area (EEA), or other jurisdictions with appropriate safeguards.

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Reasonable steps are taken to ensure all providers handle personal data securely and lawfully.

 

7. Data Retention

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Personal information relating to enquiries will be retained for up to 12 months.

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Client records and coaching agreements, and related professional records may be retained securely for up to 7 years following the end of coaching services, in line with professional practice standards and insurance requirements.

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Information retained for accreditation or audit purposes (for example, ICF credentialing) will be limited to what is necessary and kept only for as long as required.

 

8. Your Rights

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Under UK GDPR, you have the right to:

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• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your data (where appropriate)

• Restrict or object to processing

• Withdraw your consent at any time

 

To exercise these rights, contact: hello@nemophilistcw.co.uk.

 

If you have concerns about how your personal data has been handled, you are welcome to contact me at hello@nemophilistcw.co.uk and I will take care to respond.

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You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK’s independent authority for data protection, at any time.

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You can contact them at:
https://www.ico.org.uk

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You are not required to contact me before doing so. If it feels right for you, I would welcome the opportunity to understand and resolve your concern with you directly.

 

9. Cookies

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This website uses cookies to support essential functionality and understand how visitor use the site.

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You can manage cookie preferences through your browser settings or the website cookie banner.

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Please see the separate Cookie Policy for further details.

 

10. Changes to This Policy

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This policy may be updated occasionally. The latest version will always be available on this website.

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